Below are some of our most asked questions. Your question not here? Feel free to contact us, we’re always ready to help!
Yes, you can access your statement under the “Account” section. It includes all your order details and payment history.
Simply visit our online store, browse products, and add items to your cart. When you’re ready, proceed to checkout and complete the purchase.
Once your order is invoiced and on its way, you can expect delivery within 3–5 days. For customers outside of Cape Town, a tracking number will be provided so you can monitor your shipment’s progress.
We accept credit and debit card payments directly on the website. If you have a 30-day or current account, you can pay your balances via the website, EFT, or use our wallet feature to maintain a balance for future purchases.
If you need to modify or cancel your order, please contact us as soon as possible. Once the order is processed or shipped, changes may no longer be possible.
You can reach our customer support team by email, phone, or live chat through our website. We’re available Monday to Friday during business hours to assist you.
Please refer to our Healthy Pet Terms of Use for details on our return policy.
Please contact our customer support team for assistance and tailored pricing.
We import a variety of premium pet products, including:
